| Service Features | RIMS Contract | Break-Fix/Hourly |
|---|---|---|
| Business Hours Support | ||
| On-site and Remote Service | ||
| Proactive Preventative Maintenance | ||
| After Hours Support | ||
| Online Helpdesk | ||
| Priority Status | ||
| Predictable Monthly Billing | ||
| Reduced Rates | ||
| Free Computer Replacement* |
* Available with Ultimate RIMS plan
